The below information applies to products purchased at www.kararossny.com or by phone. Please allow 1-3 business days for a response to an inquiry or to process an order.

You will receive an email confirmation of your order.  Kara Ross NY makes best efforts to keep our e-boutique updated with current inventory, but given the nature of demand, many times quantities will be limited or sold out before the website reflects this status. If we cannot fill your order but have the opportunity to place you on a wait list, we will inform you via email.  We will try to also offer suggestions for other items that may act as a substitute to your original order. We will contact you via the e-mail provided by you during checkout.

Prices displayed are in U.S. dollars. We accept all major credit cards.

Your credit card will be charged for the transaction after the following is complete; verification of your credit card details, receipt of credit authorization, confirmation of product availability, preparation of your order to be shipped and shipping verification. Your credit card is not charged at the time you submit your order.

Kara Ross NY charges state, local and county taxes to New York residents on online transactions, as required by law.

All credit card transactions on this site are processed using PayPal, a secure online payment gateway, which encrypts your card details in a secure host environment. Kara Ross does not hold your credit card details on the website.

If you would like to make a custom request or special order, please contact info@kararossny.com to inquire directly.  Please provide all details in your email so that we may respond to you as quickly and effectively as possible. We will make best efforts to fulfill your request.   Please note that special orders on the Kara Ross handbag collection will take 4-6 weeks upon order. Exclusive items will require pre-payment; we will process payment at the time of your order. Sales are final on all special orders and custom products.

SHIPPING AND DELIVERY

All purchases are shipped via FedEx.  Please allow 1-3 business days for your order to be processed before it is shipped.  You may select the FedEx service of your choice when you check out at www.kararossny.com. All orders require a signature upon receipt. We cannot ship to Post Office Boxes or AFPO's. Kara Ross NY processes e-commerce orders Monday through Friday, excluding holidays. Kara Ross cannot be held responsible for unanticipated delays.  If there is an issue with your shipping address, you will be contacted by a Kara Ross NY representative via e-mail. We will hold your order for 5 business days. If no response is received, your order will be cancelled. If you have additional questions concerning shipping and delivery timeframes and fees; please contact info@kararossny.com.

Please take note of our suggested guidelines for maintaining your Kara Ross item.   The following are suggestions will help preserve the original quality of your purchase, so you can enjoy it for years to come.

JEWELRY & HANDBAGS

Every piece of Kara by Kara Ross jewelry features real semi-precious gemstones and genuine exotic skins.  Our products are made by hand and therefore, require gentle handling.

GEMSTONE CARE

Following each wear, wipe the gemstone and metal portions of the product gently with a soft cloth and store in a jewelry box or other location away from direct sources of light, heat, moisture or air conditioning.  If you own a piece featuring exotic skins, please lightly dust the skin with a dry cloth or make-up brush to remove any lint.

Gemstones are porous rocks that can absorb anything. Therefore, avoid using even soap when cleaning them. They should be just wiped gently with moist cloth. Pearls and most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. Please avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, perfume, detergent and lotion.

Our pieces consist of metal plated with 14K and 18K gold. The metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth; however, excessive polishing will rub off the plating and is not recommended.

EXOTIC SKIN CARE

The best way to care for an exotic leather accessory is to simply keep it clean and dry. Do not use cleaning or conditioning products designed for cow leather; such products will damage most exotic leathers.

Ideally, you should clean your alligator, crocodile or other exotic leather accessory every few months with a clean damp cloth or with a cleaner specifically intended for such exotic leathers.

When not in use, it is important to keep your exotic leather item relatively cool and dry. If used infrequently, you should also take care that the leather (any leather) item is stored in a natural unstressed position.

Because all of the stones and exotic skins used in our collections are real, they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty.

Kara Ross will accept items for exchange or refund within 28 days of purchase.  Your original purchase must be returned in new condition with its original packaging. Sale items and custom orders are final.  Once your return is processed, you will receive a credit by email.  Refunds will be issued in the form of original payment.  We do not refund shipping charges on returned items.  Kara Ross NY is not responsible for items damaged or lost in transit.  Goods must be returned with their original sales slip and shipped in a trackable and insured way.  Please provide us with details as to the reason for your return/exchange - it will help us ensure better service in the future.

Exchanges will be subject to shipping charges. Please note that your exchange item may be out of stock by the time your return is processed.  We will notify you as to the exchange ship date or a refund or credit will be issued. All credits are valid for one year after issue date.

Please contact repairs@KaraRossNY.com regarding all repairs. All repairs will be handled on a case by case basis. Please include a photo of the item and your receipt as proof of the original date of purchase.  Please allow 2-4 weeks for the repair and return to you. Kara Ross cannot be held accountable for unanticipated delays.  Your piece will be sent back to you via FedEx Ground unless you specify otherwise.  Repairs are subject to the availability of the original parts used in the piece.

We are not able to repair pieces bought at other retail locations, please bring the item in question to the store from which you purchased it.  We work directly with all of our retail partners to support their efforts with customers.

RETURN ADDRESS

Leah Grodnick
Kara Ross NY
225 West 37th Street
15th floor
New York, NY 10018
212.223.7272

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INTELLECTUAL PROPERTY RIGHTS

Kara Ross NY LLC is the owner of all intellectual property rights on our site and the material published on it. These works are protected by copyright laws, and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a separate license to do so from us. These Terms do not grant that license.

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